| 1 |
Scheduled Hourly On Site Rate |
$135 hr |
$125 hr |
$105 hr |
Service Calls Free,
Additional Projects & Consulting $95 hr |
| 2 |
Emergency On-site Response Rate |
$185 hr, 1 hr min.
After hours & weekend, 2hr min |
$145 hr |
$115 hr |
Included |
| 3 |
Emergency Response Time |
4-6 hrs |
3 hrs |
1 hr |
1 hour or less guaranteed |
| 4 |
Technician On-site within . . . |
3-4 days |
2-3 days |
1 day |
same day |
| 5 |
Phone and Remote Support Sessions |
$140 hr
30 mins min |
$100 hr
15 mins min |
Included
Business Hours |
Included - 24/7 |
| 6 |
24/7 Proactive Remote Monitoring
• Server stability and performance
• Notification of unusual events
• Daily back up monitoring
• Daily firewall & internet monitoring |
NOT Included |
Included |
Included |
Included |
| 7 |
Executive Summary Monthly Report |
NOT Included |
Included |
Included |
Included |
| 8 |
Virus Definition Updates |
NOT Included |
Included |
Included |
Included |
| 9 |
Unlimited Remote Patch Mgmt. |
NOT Included |
Included |
Included |
Included |
| 10 |
Online custom client portal |
NOT Included |
Included |
Included |
Included |
| 11 |
Creation of recommended user policies toolkit |
NOT Included |
NOT Included |
Included |
Included |
| 12 |
Quarterly review and planning meeting |
NOT Included |
NOT Included |
Included |
Included |
| 13 |
Automated Spyware scanning and removal |
NOT Included |
NOT Included |
Included |
Included |
| 14 |
Adding and removing users |
NOT Included |
NOT Included |
Included |
Included |
| 15 |
Virus REMOVAL and cleaning * |
NOT Included |
NOT Included |
Included |
Included |
| 16 |
Printer Management * |
NOT Included |
NOT Included |
Included |
Included |
| 17 |
Installation of new hardware and Software * |
NOT Included |
NOT Included |
NOT Included |
Included |
| 18 |
Unlimited software upgrades *
- excludes OS upgrades |
NOT Included |
NOT Included |
NOT Included |
Included |
| 19 |
Monthly on-site Technician Visit
- 1 day Scheduled On-site |
NOT Included |
NOT Included |
NOT Included |
Included |
| 20 |
Client access to Virtual System
Administrator for remote control and access to network |
NOT Included |
NOT Included |
NOT Included |
Included |
| 21 |
Recovery of server in case of complete disaster |
NOT Included |
NOT Included |
NOT Included |
Labor Included |
| 22 |
Vendor liaison |
NOT Included |
NOT Included |
NOT Included |
Included |
| 23 |
Shopping and ordering warranty parts * |
NOT Included |
NOT Included |
NOT Included |
Included |
| 24 |
100% No-Hassle Guarantee |
NOT Included |
Included |
Included |
Included |
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