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The ISO standards were developed in 1994, and then refined in 2000, to bring order and consistency to the chaotic patchwork of existing and largely unaudited standards of the time. These consolidated standards are designed and integrated to drive continuous process measurement and improvement for all functions and processes that can affect the customer.
To ensure exceptional customer satisfaction, we adhere to ISO 9000 continuous process and quality improvement procedures. We initially met the ISO 9001:2000 and TL 9000 3.0 registration requirements in 2003, and have maintained them ever since. Our performance is continuously measured and documented through customer satisfaction surveys and outside Certification auditors.
Perry Johnson Registrars
Perry L. Johnson is the founder of Perry Johnson Registrars. He is one of the world's foremost authorities in quality, having written more than 15 manuals covering topics from Total Quality Management to Statistical Process Control and ISO/QS-9000. Johnson's first book on ISO 9000, ISO 9000: Meeting the International Standards, published by McGraw-Hill, has been a best-seller, and is now in its second edition.